Metrics that matter

Track essential metrics — from customer-led growth benchmarks to SaaS revenue forecasting models — for better decision-making and long-term business impact

How to calculate adoption rate and its impact on customer lifetime value

What is customer health score?

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

How to build an early customer warning system

Top 10 reasons for customer account cancellation (and what you can do to stop it)