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Metrics that matter

Track essential metrics — from customer-led growth benchmarks to SaaS revenue forecasting models — for better decision-making and long-term business impact

Perspectives

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Industry Trends
Perspectives

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

Industry Trends

Metrics that matter for customer-led growth

Discover key metrics enterprise B2B companies should use to drive customer retention and expansion. Learn how to measure, track, and grow predictable, scalable revenue streams.

Best Practices

Customer success dashboard KPIs: Nine CS metrics to track

Best Practices

What is a quarterly business review? Three keys to a great QBR

Best Practices

Customer health score: A guide to improving client satisfaction

Best Practices

What Is CSAT and how can it help you improve satisfaction?

Best Practices

Gross retention vs. net retention: What’s the difference?

Best Practices

The top 5 customer onboarding metrics and how to leverage them