All Posts

Go-to-market strategy

Discover what makes a go-to-market strategy successful — from aligning your SaaS revenue model to leveraging customer-led growth and accurate revenue forecasting for launch and long-term impact

Industry Trends

Hand-in-hand, not handoff: How a three-legged stool approach fuels growth

Industry Trends

New year, new CS: 2023 recap and what’s to come in 2024

Perspectives

3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth

Industry Trends

Harmonizing sales and CS to drive revenue growth and deliver value

Perspectives

Harmonizing sales and CS to drive revenue growth and deliver value (Part 2)

Product Updates

Totango named 3x TrustRadius “Best of” award winner in customer success

Industry Trends

Trends shaping The Forrester Wave™: Customer Success Platforms report

Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

Best Practices

6 essential customer success manager skills needed to build a revenue-driven CS team