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Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

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Hear what our industry experts are saying

Mastering customer health scoring: how to get data you actually trust
Rethink customer health: it’s not just a CS problem anymore
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Inside our journey to a customer-led community

Discover how a customer-led community drives success. Boost engagement, peer learning and product adoption with a unified customer success community.

Industry Trends

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Perspectives

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

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The role of customer success is changing
Industry Trends

The role of customer success is changing, and it’s having a direct impact on revenue growth

Revenue growth
Customer-led growth
Go-to-market strategy
Activate a customer-led growth strategy
Industry Trends

Activate a customer-led growth strategy to fuel expansion

Revenue growth
Customer-led growth
Go-to-market strategy
The path to predictable growth
Industry Trends

The path to predictable growth: Action-focused hot takes from CS and Sales leaders

Revenue growth
Go-to-market strategy
Customer-led growth
CS + AI innovations
Industry Trends

AI & CS: Innovate or stagnate

Artificial intelligence
Customer-led growth
Top takeaways from TSIA
Industry Trends

Totango customer success experts reveal top takeaways from TSIA World INTERACT 2024

Artificial intelligence
Go-to-market strategy
Customer-led growth
Aligning CS and Sales
Industry Trends

Expansion is a team sport: Strategies for aligning CS and Sales in 2024

Revenue growth
Go-to-market strategy
Customer-led growth
CS + Sales partnership insights
Industry Trends

Customer success + sales = revenue retention: Insights from Totango leaders

Revenue growth
Customer-led growth
Go-to-market strategy
CS revenue revolution
Industry Trends

Welcome to the revenue revolution: A company update from Alistair Rennie, CEO of Totango

Revenue growth
Customer-led growth
60 days in the C-suite
Industry Trends

First 60 days in the C-suite: How to set yourself up for success

Go-to-market strategy
Customer-led growth